THE OPPORTUNITY

Our client is a well-established and award-winning insurance brokerage, dedicated to providing tailored insurance solutions across Australia. With a strong focus on client relationships, they cater to business professionals, farmers, tradies, and families, ensuring exceptional service and comprehensive coverage.

They are currently seeking a Broker Support Professional to work closely with the Director, providing high-level support to enhance client service and business operations.

If you’re detail-oriented, proactive, and looking to grow in the insurance industry, we’d love to hear from you!

KEY RESPONSIBILITIES

• Manage receipt of documentation, general mail, and client file maintenance.
• Provide administrative support, including data entry, correspondence, and follow-ups.
• Assist the Director with enquiries, requests, and general office duties.
• Process new business, renewals, endorsements, and policy maintenance.
• Prepare and manage communications between clients, underwriters, and the brokerage.
• Handle claims support, including submissions, follow-ups, and status updates.
• Ensure accurate documentation of transactions and communications.

SKILLS, EXPERIENCE & QUALIFICATION

• Bachelor's Degree in Business, Finance, Commerce, or a related field.
• Minimum 2 - 5 years in insurance broking or a related role (preferably Australian broking experience).
• Strong understanding of policy management and client service.
• Ability to prioritise tasks, manage multiple responsibilities, and meet deadlines.
• Ensures accuracy in documentation and client communications.
• Service-focused with a proactive, solutions-driven approach.
• Confident using Microsoft Office, especially Outlook and Excel.
• Strong integrity, teamwork, and commitment to delivering great client outcomes.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

Please refer to job description.