Company Description

IT BY DESIGN is a provider of talent solutions for MSPs, offering staffing and outsourced support solutions to help businesses scale, improve profitability, and succeed. With a focus on community, loyalty, and accountability, IT BY DESIGN has over 100 years of shared MSP experience among its leadership. The company is privately held, allowing it to prioritize the needs of its partners and community.

Education and Qualifications

• Bachelor’s degree.
• With experience in dealing with international clients.
• With experience in IT Domain/BPO/Tech Support working for US/AUS/EMEA clients.
• Experience of working with teams of English-speaking countries

Responsibilities

• Experience troubleshooting, configuring, deploying, and administrating Microsoft workstations connect to a domain. Proficiency in managing Windows and Linux server environments, virtualization technologies (e.g., VMware, Hyper-V), and cloud platforms (e.g., AWS, Azure).
• Strong knowledge of networking concepts, protocols, and security practices.
• Experience with monitoring and management tools (e.g., Nagios, SolarWinds, SCCM).
• Familiarity with backup and disaster recovery solutions.
• Solid understanding of cybersecurity principles and best practices.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner
• Strong communication and interpersonal skills for effective client interaction and teamwork.
• Proficiency in scripting languages (e.g., PowerShell, Bash) for automation and task optimization.
• A commitment to continuous learning and staying up to date with technology trends.

Skills

• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills (Must have)
• Strong analytical and problem-solving abilities, with keen attention to detail
• Must be a team player but should also understand the importance of individual contributions
• Self-motivated and directed, able to effectively prioritize and execute tasks in a highpressure environment
• Must be flexible to work any shift in a 24/7 operation including night shifts
• Candidate should be open for transfer to another location or office if the job requires so or in the interest of the business requirements
• The work location will be decided by the Organization depending upon the business requirement
• Candidate should be amendable to work from office

Benefits

• HMO with free dependents on Day 1

• Life Insurance

• Pet Insurance

• 13th Month Pay

• Night Shift Differential

• SSS, PHil health, HDMF (Govt mandated benefits)

• Vacation Leaves/Sick Leaves

• Annual Performance Bonus

• Car Shuttle

• Discounted Lunch Meal

Please refer to job description.