I. Job Overview

• IT Assistant monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Their role is to provide both administrative and technical support for business clients or the internal team. They must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems.

II. Duties & Responsibilities

• Setting up workstations, laptops, and other peripheral devices

(Routers, Access points, Switches/Hub, Printers, etc.)

• Providing technical assistance with equipment operation

• Setting up accounts for new users

• Check computer hardware (HDD/SSD, mouse, keyboard etc.) to ensure functionality

• Repairing and replacing equipment as necessary

• Ensure security and privacy of networks and computer systems

• Reporting faults and maintaining logs on servers, desktops, and laptops

• Provide orientation and guidance to users on how to operate new software and computer equipment

• Testing new technology

• Ensuring all desktop computers, laptops, peripheral devices, IT equipment and software purchased licensing is recorded and maintained

• Install and configure appropriate software and functions according to specifications

• Communicate effectively and professionally in all forms of communications with internal and external customers.

III. Job Requirements

• Degree in Computer Science, Information Technology, Engineering or relevant field

• At least 1-2 years relevant working experience in Information Technology

• Effective written and verbal communication skills, as well as the ability to communicate appropriately with all levels of the organization

• Possess strong problem solving and good technical decision-making skills that provide solutions to business challenges

• Experience supporting Windows, Linux, iOS, and Android

• Proficient on Office 365, MS Outlook, Virtual applications, Photoshop

• Experience on VLAN, WAN/LAN, VPN, RDS, VoIP.

• Good knowledge of internet security and data privacy principles.

• Working knowledge of email systems, computer hardware, and peripherals

• In depth understanding of diverse computer systems and networks

• Knowledgeable on AWS, Azure Active Directory, Server policies, IIS, SSL, SharePoint, OneDrive is a plus

• IT certifications in CompTIA, Cisco, Microsoft, AWS is a plus