• Overall management of customer service channels.
• Spearhead relevant initiatives which will continuously improve the customer experience
• Ensure the capability development of the CS Ops personnel particularly in developing and maintaining extensive and up-to-date knowledge on Bank’s products and services, best practices in customer servicing
• Report regularly to Customer Service Head and perform other functions as deemed necessary by the Senior Management
• Ensure vendors consistently deliver operational excellence, excellent customer experience, flexible capacity, and compliance with bank's standards
  
  

• Bachelor's Degree / 4-Year Course Graduate for any course
• At least 7-10 years of experience preferably in Customer Service for Digital Banking or Internet Banking
• Must have experience in leading teams
• Must have good time management skills to handle business-as-usual (BAU) demands and strategic projects
• Must be able to handle different hierarchy of stakeholders

Please refer to job description.