Job Summary

• Review and process chargeback requests across multiple payment platforms.
• Categorize and prioritize disputes (e.g., fraud-related, service disputes).
• Gather and organize supporting documentation for chargeback disputes.
• Ensure compliance with regulatory standards and internal policies.
• Analyze transaction data and customer claims to assess validity.
• Identify fraud patterns and process inefficiencies.
• Collaborate with internal teams (Risk, Treasury, Customer Support) to resolve escalations.
• Provide timely updates and findings to relevant stakeholders.
• Generate daily, weekly, and monthly reports on chargeback activities and key performance indicators (KPIs).
• Contribute to process improvement initiatives by providing feedback.
• Adhere to company policies and industry regulations on payment processing and data protection.
• Maintain confidentiality and security when handling sensitive information.

Qualifications

• Completed at least 2 years in college of any course
• At least 2 yrs experience in payment operations, fraud investigation, chargebacks, or customer support in financial services.
• Strong data analysis skills with attention to detail and accuracy.
• Excellent communication skills with a customer-first approach; able to handle 50+ cases weekly.
• Familiarity with payment systems, fraud detection tools, and case management software (e.g., Salesforce, Zendesk).
• Knowledge of payment processing standards, regulatory compliance, and data security.
• Ability to collaborate with cross-functional teams on escalations and process improvements.
• Strong multitasking skills, able to meet SLAs in a fast-paced environment.

Please refer to job description.